What You Can Exchange or Return

American Apparel unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with.

Please note the following limitations:

	Item must be returned within 45 days from date of purchase.
	You must obtain a return authorization from our customer service department before sending item back. Please call +41 (0) 43 366 87 15.
	Swimwear, bodysuits, unitards, intimates, cosmetic and grooming products cannot be returned unless defective.
	Items that have been laundered or altered in any way cannot be accepted for exchange or return.
	Items purchased from the American Apparel Online Store cannot be exchanged or returned at American Apparel Retail Stores.

How to Exchange

If you would like to exchange merchandise purchased from the American Apparel Online Store for a different size or color please follow these instructions. Items purchased online cannot be returned at American Apparel Retail Stores.


You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return. Once your credit is processed, a copy of the credit memo will be mailed to your billing address.

Please call our Order Line +41 (0) 43 366 87 15 to place your new order.

How to Return

If you would like to return merchandise purchased from the American Apparel Online Store please follow these instructions. Items purchased online cannot be returned at American Apparel Retail Stores.


You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

Please allow 2-3 weeks for receipt and processing of your return. Once your credit is processed, a copy of the credit memo will be mailed to your billing address.